Return and Refund Policy

At Cool Gravity, we strive to provide you with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund policy.


  • You may return unused and undamaged items within 30 days of receiving your order.
  • To initiate a return, please contact us at or call us at +1 (361) 317-6556. Please provide your order number and details of the item you wish to return.
  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.


  • Once your return is received and inspected, we will process your refund to the original payment method.
  • Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.


  • If you receive a defective or damaged item, we will gladly exchange it for a new one. Please contact us within 7 days of receiving the damaged item with details and photos.


  • You may cancel your order within 24 hours of placing it. Please contact us as soon as possible if you wish to cancel.

Important Notes:

  • Items must be returned in their original packaging, with all tags and labels intact.
  • We reserve the right to refuse returns that do not meet the above conditions.

Contact Information:

Address for Returns: LOPTIS LLC 312 Southwest Greenwich Drive, Lee's Summit, Missouri 64082, United States

Thank you for choosing Cool Gravity! If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to us.